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Job Title: Distribution Office Administrator

Hours: Monday to Friday, Rotating Week 1: 08:00 till 16:00 / Week 2: 12:00 till 20:00

Location: Rochester

Salary: £13.10

About the Role:

We are looking for a confident and organized Administrator to join our busy kitchen distribution office. This is a fast-paced role that requires excellent communication and multitasking skills. You'll play a key part in keeping our delivery operations running smoothly-supporting drivers, porters, and customers throughout the day.

Key Responsibilities:

• Driver Support & Debriefing:
  • Welcome back drivers after their delivery runs and carry out debrief procedures
  • Record delivery outcomes, issues, and paperwork accurately
• Customer Service:
  • Answer incoming customer calls and provide updates on delivery times
  • Resolve delivery queries or escalate issues where necessary
• Operations Coordination:
  • Liaise with drivers and porters on the road to provide live updates or changes
  • Track vehicle locations and delivery progress using internal systems
  • Update internal systems with delivery statuses and notes
• General Admin Duties:
  • Maintain accurate logs, delivery records, and communication notes
  • Support the distribution team with day-to-day administrative tasks

Key Requirements:

• Strong communication and customer service skills
• Confident using phones, email, and computer systems
• Able to multitask and remain calm under pressure
• Good attention to detail and record keeping
• Previous experience in a logistics, transport, or fast-paced admin environment is a bonus

Benefits:

• Consistent weekday hours - no weekends
• Friendly and supportive team
• On-the-job training provided
• Opportunity to work in a growing business with a strong reputation in the industry

The Best Connection is acting as an Employment Agency in relation to this vacancy.